Marketing Doesn’t Work With Out Knowing The Who

When consulting with Restaurants, Auto Repair Shops, Dentist and many other Businesses (actually I’m now helping over 56 different industries acquire new customers) the first question I ask them is. Who exactly is your best customer? The variety of answers and responses I receive are just plane pitiful from I don’t know, to I sell everyone. First of all, not all customers are created equal and when you hear “there’s no such thing as a bad customers,” that’s really a bunch of BS. Personally at my age I only want to work with customers that get it and are responsive. If they aren’t good clients I fire then and I suggest that everyone needs to fire a customer once and a while that’s why it’s so important to know who your best customers are. Okay enough of the rant lets get back to the WHO. My question seldom gets answered so we have to go through an exercise to help my clients determine their best customer.

Know WHO are your best customers?

Deciding on who your best customers are is a very simple task that will bring you a very large payday. But you must take the time to figure this out. Here’s how to walk through the exercise its simple, simple. Get out a sheet of paper and start putting down the traits of your ideal customers (you noticed I said Ideal and I want at least 10) such as age, income, kids in the house, male, female everything you would like them to be …..GOT IT?…… Okay now go over what your best customers look like the ones that already do business with you and write that info on a separate sheet of paper. Now match-up the 2 sheets of paper and see the similar traits. You now have the profile of you very best customer. Okay, I really simplified the task but you get the idea……..

Why find the WHO?

You now know the who! But why do you need to know? Because now you can write to that group of people and make them an irresistible offer to come into your business and spend their hard earned money with you rather then with some big chain restaurant or big box store. Example: I have a independent karate school that has determined that his best customers are parents with kids between the ages of 3 to 6 years old. Consequently, we have developed a letter for him that address all the issues that parents have with 3 to 6. Do you think the letter would be effective if it was a generic letter trying being sent to parents of teenagers, pre teens and 3 to 6 years old all in one letter? The questions and problems are different in each age group like; drugs, sex, peer pressure etc? If you answered yes each age group has a different set of circumstances then it also holds true for adults 30 to 50 years olds they see the world differently than young singles 20 to 30 year old and retired grandparents have a completely different set of circumstance. So that’s why you need to determine the WHO.

New Customers Now is a Done-For-You company that will help you determine your best customers. Then we will get the list, develop the letter or postcard, print,stuff and stamp your mailer … If you would like a FREE 20 minute consult with absolutely no strings attached to hear how we can help you get more new customers and ideal customers that will be a joy to sell then contact Shannon at 517-548-5315 or e-mail  her.